Policies

Privacy Policy

This Privacy Policy explains how Queer Official INC (“QUEER Official,” “we,” “us”) collects, uses, and shares information when you visit our website, place an order, or contact us.

Information we collect

We collect information you provide directly — for example, your name, email address, shipping address, billing details, and order notes when you check out or contact us.

We also collect certain information automatically when you use the site, such as device and browser type, IP address, pages visited, and referring URLs. Payment card details are processed by our payment and commerce providers; we do not store full card numbers on our servers.

  • Account and contact details you submit
  • Order, shipping, and fulfillment information
  • Communications with us (including via Instagram)
  • Site usage and device data for performance and security

How we use information

We use your information to process and fulfill orders, provide customer support, improve the site, prevent fraud, and send transactional messages about your purchase.

If you opt in to marketing, we may send updates about launches and brand news. You can unsubscribe from marketing emails at any time using the link in those messages.

How we share information

We share information with service providers who help us operate the business — including Shopify and related checkout/payment processors, shipping and fulfillment partners, and analytics or hosting providers — only as needed to perform those services.

We may also disclose information if required by law, to protect our rights or customers, or in connection with a business transfer such as a merger or sale of assets.

Cookies and similar technologies

We and our providers may use cookies and similar technologies to keep your cart, remember preferences, measure site performance, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect checkout or site features.

Retention and security

We retain personal information for as long as needed to fulfill the purposes described in this policy, meet legal or accounting requirements, and resolve disputes.

We take reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take steps to delete it.

Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the site after changes means you accept the updated policy.

Questions? Reach us on Instagram at @queerofficialllc.

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